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USI-TIS

A subsidiary of USI Affinity.  They offer trip cancellation insurance, global visitors medical, and student travel insurance.

Their plans are mostly underwritten by National Union Fire Insurance Company of Pittsburgh, PA (which is owned by Chartis - AIG).  Claims are administrated by Travel Guard.

The specialize in providing travel insurance for Alumni Associations and Non-profit travel groups.  Unlike most travel insurance plans, their plans are rated based on a percentage of the travelers trip cost so therefore a small change in the trip cost will change the premium.

Originally located in Walnut Creek, CA., Travel Insurance Services was established in 1971 by Ralph Davis, a former tour operator.  Several years ago they were purchased by a national brokerage company, Bertholon-Rowland Corp. which merged into USI Affinity.  In September of 2012 they moved from Walnut Creek, CA to Columbus, OH.

Located at: 3070 Riverside Drive
                 Columbus, OH 43221

Reliability:  A+ Rating from BBB

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User reviews

Average user rating from: 3 user(s)

Overall rating 
 
6.7
Customer Service 
 
7.0  (3)
Ease of understanding coverage 
 
6.3  (3)
Ease of submitting a claim 
 
N/A  (0)
Timeliness of claim payment 
 
N/A  (0)
Ratings (the higher the better)
Customer Service*  
How was you experience at buying the policy?
Ease of understanding coverage*  
Was the coverage easy to understand?
Ease of submitting a claim  
How easy was it to submit a claim including completing any claim forms?
Timeliness of claim payment  
Was the claim handled in a timely manner and was it paid correctly?
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Travel Insurance Services - USI 2015-11-26 14:58:20 James
Overall rating 
 
1.0
Customer Service 
 
1.0
Ease of understanding coverage 
 
1.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A
Reviewed by James    November 26, 2015

Fraudulent Business Practices

I gave USI Affinity a single star because that's what fraudulently misleading customers deserves. I needed to ensure travel to Turkey, a country for which the US State Department has issued a Travel Advisory. I discussed a plan over the phone with a rep to cover me for medical as well as death and disability, and one that would cover me in the event of claims resulting from terrorism or war. There was no misunderstanding.

I paid for the policy and received an email with the details of my policy, which include an Exclusions section that states that my claim would be invalidated if a Travel Advisory exists. Furthermore, claims deriving from war are not covered, and there was a ceiling on payout for 1/20 the amount of medical insurance that I had paid for in the event of claims brought as a result of terrorism—which was my primary purpose of getting travel insurance. The extra death and disability coverage that I purchased was not included in my plan. Still, this is all academic as my plan was instantly excluded because of the travel advisory.

I tried five times to call the company back during the business hours stated on the automatic message. The system continued to hang up my calls, not connecting me to a representative. I then sent an email to the customer service email address from which I received PDFs of the policy and insurance card—no response.

What a scam. If I don't get an instant refund I will investigate joining a class-action lawsuit that I assume is pending for a business of this nature!

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Travel Insurance Services - USI 2012-09-23 20:15:13 diAN MEADORS
Overall rating 
 
9.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
8.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A
Reviewed by diAN MEADORS    September 23, 2012

GREAT SERVICE AND EXPERIENCE

I HAD NO CLAIMS SO I CAN'T COMMENT ON THAT

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Travel Insurance Services - USI 0000-00-00 00:00:00 Thomas Miller
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A
Reviewed by Thomas Miller    November 29, 2016
Last updated: August 20, 2012

Travel Insurance for Cabo San Lucas trip

I did not have to use the insurance, but found it very easy to understand and to purchase. Because I was working with one way tickets there and back to get the best airfare price, I could not get insurance through Travelocity that would encompass both legs of our trip. Your company was able to do this with no problem. I would use your company again..

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